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Family First Health

A community health care center

Tackling myths this World AIDS Day

wad-header-logoDec. 1, is World AIDS Day.

We wanted to take a few minutes and look at some myths that still surround HIV/AIDS and then show you the reality.

For me, the most important one you should read today is:

Myth: I’m HIV-positive — my life is over.

Reality: In the early years of the disease epidemic, the death rate from AIDS was extremely high. But today, antiretroviral drugs allow HIV-positive people — and even those with AIDS — to live much longer, normal, and productive lives.

If you have HIV/AIDS, your life is NOT over. And you are NOT alone. Come see our Caring Together staff on the third floor of our George Street site in York.

Take a look at more myths and the truth below.

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Sheen announcement raises HIV awareness, questions

sheenA lot of things happened yesterday on social media when Charlie Sheen went on the Today Show to reveal his HIV+ status. And a lot of it was negative.

For many agencies who work with HIV clients, I saw a push to remind people about the need for testing and the stigma around HIV.

Everyone and anyone can and will have an opinion on Charlie Sheen. Having been diagnosed four years ago, he said he told all partners. Some of those partners are saying that’s not true. And that’s where a lot of people have spoken out on social media deploring his alleged actions or inactions.

Here at Family First Health, Caring Together does free HIV testing daily from 8 a.m. to 5 p.m. We encourage everyone to know their status. And if a test comes back positive, our staff is here and willing to help be a care coordinator for you. The level of care that our staff puts into its patients is something to behold. 

As Twitter started blowing up with criticism Tuesday, I found a Huffington Post article to be enlightening. What I wanted to share with our followers was not criticism or thoughts on Sheen — but thoughts on the stigma of HIV and the lives of the people who have it.

In the HuffPo article, “Charlie Sheen’s ‘Outing’ Shows How Poorly We Treat People with HIV,” gives five reminders that people with HIV are NO DIFFERENT than anyone else. Take a look.

1. Famous people with HIV are entitled to medical privacy.

2. People with HIV were not “asking for it” and don’t “deserve it.”

3. People with HIV shouldn’t be treated like criminals.

4. We wouldn’t be having this conversation if Sheen had any other disease.

5. Stigma against HIV is one of the driving forces of the epidemic.

Food for thought, right? Strip Charlie Sheen from the entire conversation and think about this.

Another really powerful piece I saw came from Vox — “It’s not just Charlie Sheen. People living with HIV still face enormous stigma and hate.”

Please take a moment and read the article. It tells stories of people living with HIV and it takes a look at the misconceptions that STILL surround HIV.

From a Kaiser Family Foundation survey, for example:

  • More than 1 in 3 Americans hold at least one wrong belief about HIV transmissions.
  • About 27% don’t know that it CAN’T be spread by sharing a drinking glass.
  • 17% don’t know it CAN’T be spread by touching a toilet seat.
  • 11% don’t know that it CAN’T be spread by swimming in a pool with someone who is HIV positive.

These issues affect public health. It not only makes life harder for those with HIV, but it adds to discrimination and poor access to medical care.

So let’s open up and have real talk about HIV WITHOUT stigma. No one deserves HIV. Everyone should know their status.

Want to know yours? Come visit Caring Together. Our doors are open.

Dr. Luis Garcia wins photography award

Luis Garcia
Luis Garcia

Patients by day, photos by … well.

Dr. Luis Garcia’s photo “Muddy Foot” won “Best in Class — Artistic Expression of Family Medicine” for the Visual Arts Competition at the 2015 Family Medicine Education Consortium Annual Meeting October 30 – November 1 in Danvers, Mass.

Here’s the background of the photo from his submission. Congrats Dr. Garcia!

In tropical northwestern Ecuador there is a small village located on an unnamed island that is surrounded by a lazy river.  Needless to say it is only accessible by boat or canoe. Health care access is rare for these people, so we were able to take our medical mission and serve these people for two days.

As the parent of a toddler, I am amazed at how much we in our society and culture obsess over shoes. Children’s feet are constantly changing and there is always the issue of trying to keep the shoes on the feet of children who are eager to remove them at any given chance. Parents are often quick to spend extraordinary amounts of money on shoes that will only be worn for a few months. Needless to say, this is not the case in this village in Ecuador. Children ran freely without shoes, and on a rainy day their bare feet would trail mud wherever they went.

I think this photo is not only a good reminder of the poverty seen in other countries, but also perhaps can be seen as an invitation in our own lives to live more simply.

Staff-wide help to build a home

Look at all the stuff we have so far, and it's just beginning!
Look at all the stuff we have so far, and it’s just beginning!

Remember the story about Sarah — the Caring Together patient whose birthday was made when staff surprised her with a night in a king-sized bed at a hotel? 

Well, the staff continues to go above and beyond for her. Let’s get caught up.

Sarah continues to be resilient and brave about her recent HIV diagnosis and health battles. Case manager Carrie Prowell said:

“She makes me proud everyday with her determination to ‘be just fine’ for her girls,  and her story is truly nothing less than inspirational.”

The family is currently living in a crowded one bedroom apartment without a bed (hence the birthday surprise), but as of Jan. 1, they’ll be moving into a new three-bedroom apartment!

The problem is that the family has no household items.

You probably won’t be surprised that the minute Carrie shared this story, Shannon McElroy (her boss) and Courtney Lewis (director of development) started collecting things to bring in. Of course, Carrie did, too. Word spread to Sue Posey (practice manager at the George Street Center) and she started bringing in items.

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Who’s WOWing whom this month?

wowcardDid you know that at Family First Health we have “WOW” cards?

It’s a chance for staff to nominate other employees who they see doing something the exemplify our guiding principals.

What are our principals you may ask:

“Patient Centered” – “Respectful” – “Serves Everyone” – “Fiscally Responsible” —  “ Continuous Improvement and Innovation” — “Integrity” — “Collaborative”

Not only does the employee, supervisor and CEO get to see who’s WOWing who in the office, but each month, a drawing done by HR will choose the winners of 3 $50 Giant gift cards.

Take a look at the winners for September and October.

September:

Lori Garman – PCT, LPN – Hanover Center

Nominated by: Lisa Smith, CRNP – Hanover Center

Event that wowed Lisa: Lori went out of her way to call different pharmacies to find a medication at a cheaper price for a patient!!

Nelly Quiles – Medical Reception – Hannah Penn Center

Nominated by: Lois Stitely, Practice Manager – Hannah Penn Center

Event that wowed Lois: Nelly assisted a patient in a wheelchair who was leaning over while waiting for a bus by making pillows out of bubble wrap and drapes. Way to go!!!!

Kate Murphy – PCT, CMA – Gettysburg Center

Nominated by: Andrea Velasquez, PA-C – Gettysburg Center

Event that wowed Andrea: Kate has been a good support to the team and improving daily. Welcome aboard!

October:

Patrisia Trejo-Armentilla – Patient Care Team, MA – GSC

Nominated by: Sheila Dupont, PCT Supervisor – GSC

Event that wowed Sheila: Patrisia ran the autoclave spore test while Ginny was out without having to be asked. Way to support the team!!

Joaquin Calles-Guzman – Medical Case Manager, Caring Together – GSC

Nominated by: Tanya Barr, MA, Clinical Care Coordinator, Caring Together – GSC

Event that wowed Tanya: Joaquin took time from his day, without notice, to help a new client and his wife with housing and insurance benefits. Their stress level significantly decreased after meeting with him. Thank you!!! 

Heather Gentzler – MA, Medical Reception Floater – Lewisberry Center

Nominated by: Jacintha Weinstein, PCT, LPN – Hannah Penn Center

Event that wowed Jacintha: A child ran out of the school-via HP exit. Heather ran after the child and got him back to the school, without incident.

First-time moms: You’re not alone

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Looking down at the pregnancy test for the first time and seeing the plus sign can be overwhelming for most women.

You might think: “I don’t know if I can do this.”

And for some first-time moms, they aren’t sure they can do it alone.

But with Family First Health’s Nurse-Family Partnership, you don’t have to. The program pairs up first-time, MA/WIC eligible moms with a nurse and they stay together through the baby’s second birthday.

Amber was at her doctor’s office when he asked if she’d be interested in a NFP nurse to help educate her about children. Amber thought, “This is a stupid question, I don’t need help from a complete stranger.” But still, she answered the call. Her nurse, Bridget, showed up and Amber was feeling nervous, scared and unsure. But once Bridget walked through the door, those fears were gone. She was already like family.

Bridget and Amber spent time together before her daughter’s birth. Bridget came to the hospital to help Amber learn how to hold the baby without hurting her C-section scar. And now, five months later, they’’re working on interactions and teaching her daughter new things. “She comes to my new apartment and just loves my baby girl to death,” Amber said.

– – –

For the Adams County Giving Spree, we were raising money for the Nurse-Family Partnership program.

Not only is it important for first-time moms to know about our program, but for anyone who might have a first-time mom in their life.

No first-time mom has to do it alone. We’re here to help.

Learn more about Nurse-Family Partnership here.

And please considering giving the Gift of Good Health to all first-time moms through our programs.

Going the EXTRA mile for your health

PrintLying back in the chair as the dentist looked in his mouth, Greg Conrad had his headphones on and turned up as his hands gripped the armrests. He gets scared and nervous easily, but whenever the dentist asks how he’s doing, he’s quick with a thumbs up. It’s been a long journey for the 26 year old who is mentally delayed, his mother, Sherri said. In more ways than one.

Greg had his first caps and crowns down when he was 2 years old. He was born with bad teeth, Sherri said. The older he got, the more he’d “forget” to brush twice a day. Then add the junk food, sodas and smoking. He was in pain for years before they were able to get insurance for him. There were trips to the emergency room for antibiotics and pain meds, and that would hold things off until the next time. “He suffered for so long with no insurance,” she said.

Back in January, Greg got insurance and needed a dentist in his network. He found his way to Family First Health and Dr. LaJuan Mountain. Since then, he’s been a regular patient. Almost a little too regular for his taste. Greg and his mother make the drive from Delta every two weeks for a visit — it used to be once a week. Dr. Mountain wants to do a few teeth at a time to keep from causing Greg too much pain.

Since he’s been coming to Family First, Greg hasn’t been complaining of any pain. There are still two teeth to take out, and his lower teeth to work on, but overall, they’re feeling very positive. “The sooner you start going to the dentist, the better,” she said. And hopes are that the lifetime of dental issues will wrap up by the time winter weather hits so they don’t have to make the hour drive each way to visit so often. Then, it’s up to Greg to remember to brush and floss twice a day. Though Sherri said she’s ready and willing to help with reminders.

Join the Extraordinary Give!

This Nov. 20, join Family First Health as we go the EXTRA mile to get affordable health care to all.

Your donation through Lancaster’s ExtraGive will be matched and will help us get people like Greg the care they need.

Did you know that a donation of only $50 can cover a child’s ENTIRE dental visit?

How to donate

  1. On November 20th, beginning at midnight, visit www.ExtraGive.org from your computer, smartphone, or device (There is an app for iPhone and Android!!) or click this link to go directly to our page: https://extragive.org/#npo/family-first-health
  2. Select Family First Health from the list of community benefit organizations
  3. Make an online, tax-deductible donation (minimum $25) to Family First Health
  4. Give yourself a pat on the pat! High-five your coworker! Share on your social media sites! Encourage your friends and family to do the same! 🙂

Just one step to better health with diabetes

This month is National Diabetes Month and the National Diabetes Education Program has several tips to help you take control of your life.

Set goals

“Change begins with just one step” the program touts. So how exactly do you want to do that?

  • Decide how much weight you want to lose. Set that goal.
  • How will you do it — move more? Make healthier food choices?
  • How often will you move? How long, how often each week?
  • How will you eat better — avoid sugary drinks, choose lean meats, etc.

Then, make your plan. They offer a handy sheet you can print and fill out yourself.

Hang it on your fridge to remind yourself of your goals.

diabetes plan-page-001

 

Patient survey: What you had to say

survey

I’ve got my hands on the results of our most recent patient survey. Let’s look at some highlights.

When it comes to your FFH experience, these categories had the highest ratings: convenience of office location, office hours and how quickly an appointment is made.

Then we asked about staff experience:

  • 97% of the time you answered excellent or very good when rating “the nurse, dental hygienist or medical assistant answered all of my questions.”
  • Excellent or very good were the answers 5 out of 6 times.
  • Excellent or very good were the answers 93% of the time when it comes to other staff introducing themselves to you.
  • 96% of the time, you chose excellent or very good when it comes to other staff being able to answer questions.

Patient comments

Many of you feel comfortable at our locations and feel as though the staff is friendly and goes above your expectations. You want us to keep up the great work, so there’s that. Yay!

But sure, there are always places where we can try to serve you better. Here are some of your suggestions.

  • Increase the number of providers
  • Add more evening hours
  • Better parking at York’s George Street Center — especially when it comes to handicapped parking.
  • Improve call wait time (phone systems) or timing in the waiting room during a visit
  • Have water available for patients who are waiting

Thanks to all 4,891 of you who took the time to respond to our questions. We do what we can to make sure you get the best health care from us.

Take a look at the Patient Experience Survey for yourself.